Refund Policy

Every Horsewood order is backed by a 60-day money-back guarantee. If you are not satisfied for any reason, here is exactly how to get your refund.

Our 60-Day Guarantee

Horsewood comes with a full 60-day money-back guarantee. If you are unsatisfied with the product for any reason — or no reason at all — you can request a full refund within 60 days of your purchase date. Even empty bottles are accepted.

This guarantee applies to all package sizes (1, 3, and 6-bottle packs) and is offered on every order placed through our official website.

How to Request a Refund

The refund process is straightforward:

1. Contact support within 60 days of your original purchase date. Email support@healthyconsumer.us or call +1 (877) 257-0825.
2. Include your order number in the message subject line for fastest processing. Order numbers begin with "BG-".
3. Return your bottles — used, partially used, or empty — to the return address our support team provides.
4. Receive your refund — once we receive your return, your refund is processed within 5-7 business days back to the original payment method.

What's Refunded

The full product purchase price is refunded. Original shipping charges, if any, are non-refundable. Return shipping costs are the responsibility of the customer.

Refund Timeline

Once your return is received and inspected, we will send an email notification confirming receipt. Your refund will then be processed within 5-7 business days. Depending on your bank or card issuer, it may take an additional 3-10 business days for the funds to appear on your statement.

Damaged or Defective Products

If you receive a damaged or defective product, contact support immediately. We will arrange a replacement or refund at no cost to you. Photo evidence of the damage helps speed up processing.

Lost or Missing Packages

If your tracking shows delivered but your package has not arrived, please first check with neighbors and your local carrier office. If still missing after 7 days, contact support and we will work with the carrier to investigate and arrange a replacement if needed.

Exceptions

The 60-day guarantee applies only to Horsewood products purchased through our official website. Products purchased from third-party marketplaces (Amazon, eBay, etc.) are not eligible — those are unauthorized sellers and we cannot verify product authenticity. Always purchase directly from horssewood.com to be covered.

Contact Us

Questions about this policy? Contact us at support@healthyconsumer.us or call +1 (877) 257-0825.